Processing Times
Orders received before 2:00 PM CST will ship the same day provided the product ordered is in stock. Most orders received 2:00 PM onwards will ship the next business day.
Orders not processed or shipped on Saturday and Sunday, except by prior arrangement.
Shipping
USA
We offer regular shipping for orders over $100. This takes around 3-5 business days for delivery. Feel free to select express shipping to receive your items in 1-3 business days.
International Orders
Shipping costs start at around $35 for UPS/DHL. Items worth $300 or higher have a shipping rate of 8-10% of the total value of the order. Cheaper methods are available at your discretion. But we are not liable for any lost packages due to the lack of tracking numbers.
Expect your orders to arrive in 7-10 business days.
Once shipped out we are not responsible for delays, missing, lost or stolen packages. Kindly inform us for any delays experienced and we'll do our best to ensure that you will receive your order.
Customers are responsible for all shipping charges, including custom fees for international orders.
Exchanges
We offer a 30-day money back guarantee on all orders. Your satisfaction is our guarantee.
For returns or exchanges:
- We must be notified through our email at pmg@promediagear.com
- Item must be return or exhanged in top-notch condition.
If the received item is damaged/defective upon arrival, please notify us immediately.
Please keep in mind that international orders might take a while when it comes to exchanges and returns. You may chat with us prior to ordering if you need help in deciding which product to get.
Customer Reviews
I was a bit hesitant before buying this Gimbal because the look and unprofessional / unsatisfactory display on the website by the “PMG” so I put it aside for sometime hopping that I will be able to attend a trade show to see if in flesh but when I realize that I can not buy my favorite gimbal of all time The Jobu Black Widow HD I gambled my money and took the chance in this ugly thing 😉
Well from the moment I have open the box I spotted a Beautiful craftsmanship a. Cold lamp of metal like the Da Vinci engineered sculpture, A beautiful work of art a priceless acquisition that I am enjoying looking at it , touch and fill, It feels almost therapeutic.
I have done two projects and it has performed fantastically well , I have not had any issues so far . I will be testing again in my road trips to the Air Show’s and this winter but my prediction is that it is her to stay for a very long time and serve me in all my future projects.
There are few things that I will have love to see it hopefully in the next generation of gimbal and that is A taller vertical arm or at least optional taller arm for adding a second camera as I often like to have a zoom wide angle for close up video etc. even a binoculars as most people that do wildlife photography or similar they do carry additional equipment:)
So if May I say that I now proudly own 4 Katana Pro gimbals !
If you have an expensive gear sometime you have to have a beautiful way to show it in display or to be useful and practical in the field or studio:)
This cradle is a brilliant addition to our Tomahawk side kick. it fits like a dream being Acra-Swiss and just love the feel of these over-sized knobs. Very highly recommended it !!