Processing Times
Orders received before 2:00 PM CST will ship the same day provided the product ordered is in stock. Most orders received 2:00 PM onwards will ship the next business day.
Orders not processed or shipped on Saturday and Sunday, except by prior arrangement.
Shipping
USA
We offer regular shipping for orders over $100. This takes around 3-5 business days for delivery. Feel free to select express shipping to receive your items in 1-3 business days.
International Orders
Shipping costs start at around $35 for UPS/DHL. Items worth $300 or higher have a shipping rate of 8-10% of the total value of the order. Cheaper methods are available at your discretion. But we are not liable for any lost packages due to the lack of tracking numbers.
Expect your orders to arrive in 7-10 business days.
Once shipped out we are not responsible for delays, missing, lost or stolen packages. Kindly inform us for any delays experienced and we'll do our best to ensure that you will receive your order.
Customers are responsible for all shipping charges, including custom fees for international orders.
Exchanges
We offer a 30-day money back guarantee on all orders. Your satisfaction is our guarantee.
For returns or exchanges:
- We must be notified through our email at pmg@promediagear.com
- Item must be return or exhanged in top-notch condition.
If the received item is damaged/defective upon arrival, please notify us immediately.
Please keep in mind that international orders might take a while when it comes to exchanges and returns. You may chat with us prior to ordering if you need help in deciding which product to get.
QD Quick Release Plug connector and camera straps are by far the best camera straps I’ve ever used. I wound up buying another one a few weeks back.
You won’t be disappointed.
Excellent Plug connector for Camera of excellent manufacture, excellent to combine with Peak Design pro camera strap, I can say that I am very happy.
Ignoring the rather strange name (end of life?) the product is great and works perfectly
SS2P1 Quick Release Strap is a great product for you guys. I have believed in it for many years. and when you guys were about to change to QD, I bought 5 more to save for continued use.
My strap came with a carabiner attachment which if you have use it, starts to wear away between the metal parts over time. I just felt like I never would know when it could and would fail. So I ordered the ProMediaGear quick release strap attachment and have never looked back. No friction, no wear, just peace of mind.
As a side note ... I was just reading a "Doesn't Fit" review and how PMG handled it. This is not just because it was mentioned on a review. Noel at PMG is always this helpful. Every time, before end a call, Noel always asks, "Is there anything else I can help you with?" Incredible customer service.