Processing Times
Orders received before 2:00 PM CST will ship the same day provided the product ordered is in stock. Most orders received 2:00 PM onwards will ship the next business day.
Orders not processed or shipped on Saturday and Sunday, except by prior arrangement.
Shipping
USA
We offer regular shipping for orders over $100. This takes around 3-5 business days for delivery. Feel free to select express shipping to receive your items in 1-3 business days.
International Orders
Shipping costs start at around $35 for UPS/DHL. Items worth $300 or higher have a shipping rate of 8-10% of the total value of the order. Cheaper methods are available at your discretion. But we are not liable for any lost packages due to the lack of tracking numbers.
Expect your orders to arrive in 7-10 business days.
Once shipped out we are not responsible for delays, missing, lost or stolen packages. Kindly inform us for any delays experienced and we'll do our best to ensure that you will receive your order.
Customers are responsible for all shipping charges, including custom fees for international orders.
Exchanges
We offer a 30-day money back guarantee on all orders. Your satisfaction is our guarantee.
For returns or exchanges:
- We must be notified through our email at pmg@promediagear.com
- Item must be return or exhanged in top-notch condition.
If the received item is damaged/defective upon arrival, please notify us immediately.
Please keep in mind that international orders might take a while when it comes to exchanges and returns. You may chat with us prior to ordering if you need help in deciding which product to get.
Customer Reviews
I ordered the PXC1 6 Inch Arca-Swiss Type Nodal Rail with Integrated Clamp so that I could create a workaround for something that Canon should have included with the RF 800mm lens. They don't make a tripod collar for that lens, so I "invented" one (sort of) by attaching an L bracket to the lens. It's not ideal, but it works. ProMedia Gear should invent and market one. Hint ;). Now I can use it on my Katrina JR gimbal head. It's not in "perfect balance", but at least I can now use it in a vertical orientation if I need to. It's well made, just like all of their products always are.
I’m most concerned with mechanical function and features. This is the very best in the business.
Top of the line gear. The best in durable camera equipment
I bought the gimbal head, which works GREAT for my long lenses with a lens foot, but then I couldn't use a camera with a regular plate like a ball head. The platform is rotated 90 degrees out. So I bought this and now I can use the gimbal natively and if I want to put a regular camera/plate on, I just put this attachment on the gimbal and can then mount the camera on it. I can also slide it back and forth a bit to find the right balance, or nodal point for the lens. Works great. I bought the short one and it's perfect for my uses.
Love the balance this provides perfect for him R5 and fluid head on 3 legged thing.