Processing Times
Orders received before 2:00 PM CST will ship the same day provided the product ordered is in stock. Most orders received 2:00 PM onwards will ship the next business day.
Orders not processed or shipped on Saturday and Sunday, except by prior arrangement.
Shipping
USA
We offer regular shipping for orders over $100. This takes around 3-5 business days for delivery. Feel free to select express shipping to receive your items in 1-3 business days.
International Orders
Shipping costs start at around $35 for UPS/DHL. Items worth $300 or higher have a shipping rate of 8-10% of the total value of the order. Cheaper methods are available at your discretion. But we are not liable for any lost packages due to the lack of tracking numbers.
Expect your orders to arrive in 7-10 business days.
Once shipped out we are not responsible for delays, missing, lost or stolen packages. Kindly inform us for any delays experienced and we'll do our best to ensure that you will receive your order.
Customers are responsible for all shipping charges, including custom fees for international orders.
Exchanges
We offer a 30-day money back guarantee on all orders. Your satisfaction is our guarantee.
For returns or exchanges:
- We must be notified through our email at pmg@promediagear.com
- Item must be return or exhanged in top-notch condition.
If the received item is damaged/defective upon arrival, please notify us immediately.
Please keep in mind that international orders might take a while when it comes to exchanges and returns. You may chat with us prior to ordering if you need help in deciding which product to get.
Customer Reviews
I once asked my photography professor in college for his advice on tripods. He said “it’s not something I use very often, but when you do, you want it to be a good one.” He was partial to Gitzo and had a few he’d used for decades. When I started my search for a truly great tripod, I began with the usual suspects but quickly learned about PMG. I appreciated that the company is really just some passionate engineers, here in the USA, building the best product they can. It truly shows in the end result. Everything on the tripod is tight, smooth, and beautiful. The legs slide out effortlessly and even PMG’s most compact model is rock solid. I also appreciate that if my needs change in the future, the tripods are largely modular and I can exchange the compact base for the full-size version. I would highly recommend this model to anyone looking for the best product to last a lifetime.
Hi Tom,
It's clear you've found a tripod that meets your needs for a lifetime.
Thank you for sharing your experience, and I'm sure many others will find your recommendation valuable! If you ever have any questions or further insights to share, feel free to reach out. Happy shooting!
Thank you,
Noel | PMG Customer Service
I tried many other highend brands tripods in the same category- this one is the winner. superior quality and attention to details on metal parts, legs locking mechanism, smooth sliding well polished fiber sections, waterproof seals and many other things make this tripod simply the BEST. Thank you PromediaGear for a great product!
Hi Aik, thank you so much for taking the time to leave such an amazing review! We’re glad to hear that our tripod has exceeded your expectations. At ProMediaGear, we put a lot of care and attention into every detail, so it means a lot to know that you appreciate the quality, craftsmanship, and features.
Your feedback keeps us motivated to continue creating top-notch products. Thanks again for choosing ProMediaGear!
Best regards,
Noel | PMG Customer Service
Love this tripod! It is light Wright packs easily into suitcase- very sturdy and functional
This is an awesome tripod - a great heavy duty travel option. I am 6 foot tall and it is a great size.
Really well made and totally worth the money. Top quality. My second tripod from this manufacturer. There are only two other tripod manufacturers in the world that even come close. Look no further.