Processing Times
Orders received before 2:00 PM CST will ship the same day provided the product ordered is in stock. Most orders received 2:00 PM onwards will ship the next business day.
Orders not processed or shipped on Saturday and Sunday, except by prior arrangement.
Shipping
USA
We offer regular shipping for orders over $100. This takes around 3-5 business days for delivery. Feel free to select express shipping to receive your items in 1-3 business days.
International Orders
Shipping costs start at around $35 for UPS/DHL. Items worth $300 or higher have a shipping rate of 8-10% of the total value of the order. Cheaper methods are available at your discretion. But we are not liable for any lost packages due to the lack of tracking numbers.
Expect your orders to arrive in 7-10 business days.
Once shipped out we are not responsible for delays, missing, lost or stolen packages. Kindly inform us for any delays experienced and we'll do our best to ensure that you will receive your order.
Customers are responsible for all shipping charges, including custom fees for international orders.
Exchanges
We offer a 30-day money back guarantee on all orders. Your satisfaction is our guarantee.
For returns or exchanges:
- We must be notified through our email at pmg@promediagear.com
- Item must be return or exhanged in top-notch condition.
If the received item is damaged/defective upon arrival, please notify us immediately.
Please keep in mind that international orders might take a while when it comes to exchanges and returns. You may chat with us prior to ordering if you need help in deciding which product to get.
Customer Reviews
These Fastner’s if you will are my all time favorite. I’ve been into photography sense 1979, and I’ve used all types of gadgets. Hands down/ no contest these quick release (A28 SS2) strap ports give me the most reassurance I’ve ever had. Our gear is expensive, you want to feel comfortable fastening your investment into something securely. I shoot with two cameras most of the time, so I really put all my marbles into this equipment.
You’ll be happy with your decision, I promise.
I added this strap port to the small rig handle. now i have the use of pro media camera strap. this set up works perfect for my Leica Q2 set up.
This accessory is just the ticket. It allows the use of any camera accessory to be fitted with the quick release button for the PMG shoulder/neck strap.
I have placed this on a camera L grip with an additional small rig foldable handle attached. Perfect set up for the Leica Q2 with the Leica hand grip attached.
Just a quick note. Everything that PMG produces is nothing but first class excellence. I have be a customer for many years, and have only received 100%
First class service! with excellent photographic equipment. Thank you brothers.
The SS2 strap port system is really nice to begin with- now you can add this to anything with a 1/4" 20 thread. One interesting use I have found is two of these on the Ronin-S handlebars and the Blackrapids strap- where I have already added the SS2P2 retrofit quick release plugs. Takes a lot of weight off- then when needed--quick disconnect. All the fine metal work from PMG has beveled edges, feels comfortable and reminds me of the feel of tools made generations ago that still look and feel like new- you can tell everything is solid, strong and built with care.