I recently had the misfortune of breaking the spirit level on my TR344L tripod while heading out for a photoshoot. The level saved my tripod by taking the impact of the fall. Later that day, I realized just how much I depended on it to help with my landscape photography. With this in mind, I ordered a replacement from the ProMedia Gear website. The replacement arrived quickly and it took less than an minute to install. During installation I noticed just how well made it was, this reminded me just why I chose ProMedia Gear to begin with. Great products and fast service make for a positive user experience.